|Toolkit: Staffing and Workflow|
Below is a list of resources on staffing and workflow
Video CE Series for Pharmacists & Technicians
PPA has developed a series of videos for Pharmacists and Pharmacy Technicians presenting information on utilizing pharmacy technicians in medication management. These are modules specifically designed for each, and are free.
How to Start An MTM Practice: A Guidebook for Pharmacists
This text focuses on the operational and business aspects of Medication Therapy Management (MTM), including the pharmacy practice setting, practice site requirements, personnel requirements, and staff development.
American Pharmacists Association. How to start an MTM practice: a guidebook for pharmacists. Washington DC, 2012.
Medication Therapy Management Services: Creating a Patient Care Process for MTM in Your Practice
This resource describes the factors to consider in implementing a patient care process in the practice setting, including physical resources, workflow and scheduling, and staff development and training.
The American Pharmacists Association. Medication therapy management services: creating a patient care process for MTM in your practice. In: Creating a patient care process. Washington DC, 2007.
Community and Clinical Pharmacy Services- A Step by Step Approach
The chapter on Documentation describes how to access your current environment through creating a process map from workflow observation. This mapping of pharmacy workflow allows an objective approach to understanding the current environment, the responsibilities of each employee, and where changes need to occur to incorporate patient care.
Ellis, AW and Sherman J. Community and clinical pharmacy services: a step-by-step approach. New York: McGraw- Hill Education/Medical, 2013.
Supervision: A Pharmacy Perspective
This text describes effective management strategies, including motivation strategies, which may be necessary to engage staff in implementing a new service.
Wick, JY. Supervision: a pharmacy perspective. Washington, DC: American Pharmaceutical Association, 2003.
Analyzing the Costs to Deliver Medication Therapy Management Services
This article describes the costs associated with implementing an MTM service, including staffing and additional resources needed to sustain the practice.
Rupp MT. Analyzing the costs to deliver medication therapy management services. J Am Pharm Assoc (2003). 2011 May-Jun;51(3):e19-26.
Driving Improvement In Patient Care: Lessons from Toyota.
This article describes a method of managing people and emphasizes frequent, rapid problem solving and work redesign. Individuals are expected to identify barriers and problems in the workplace and then are given the responsibility, resources, teaching, and managerial support to correct them by determining the root cause and redesigning work to eliminate recurrence. The authors describe the rationale for applying this method to health care and provide specific examples in inpatient medication administration to improve patient care and safety.
Thompson DN, Wolf GA, Spear SJ. J Nurs Admin. 2003;33:585-595.