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About the CMMC Training Program

For Pharmacists to Participate in PPCN!

In order to access the training program, you must enroll in our Comprehensive Medication Management Collaborative (CMMC) which is part of the PPCN.  To enroll in the CMMC and take the training, click here.

Below you will find information regarding the PPCN Online Training. 


After completing the online portion, you also must attend a live training to be a fully eligible PPCN pharmacist.

For information on the Live Training, click here. 


Delivering Enhanced Patient Care Part I

Release Date: 9/15/2018

Expiration Date:9/15/2021


Pharmacists interested in providing enhanced patient care services


Chronic diseases are the leading cause of death in the United States. The provision of high quality, interdisciplinary care is critical to helping people manage their health and their medications. Pharmacists are well positioned to address the prevention and management of chronic diseases as the most accessible health care practitioner. The Pennsylvania Pharmacists Care Network (PPCN) has been developed to serve as the structure for pharmacists in Pennsylvania to work together to care for individual medication-related needs in local communities. The focus of the PPCN will be to connect pharmacists, payers and health care practitioners in order to deliver medication management services to patients in the Commonwealth. The goal of the PPCN is to improve patient outcomes, enhance quality, and reduce overall healthcare costs. This online training is the first step for pharmacists to provide care through the PPCN.



Delivered in 16 Modules - you do at your own pace

1. Introduction - Enhanced Service Networks

2. Pharmacist Patient Care Process and Philosophy of Care

3. Integrating Enhanced Services as Part of the Pharmacist Patient Care Process

4. Patient Engagement

5. Health Literacy and Cultural Sensitivity

6. Physical Assessment

7. Triage

8. Evidence- Based Medicine

9. Special Populations:  Caring for Patients in Low Resource Settings

10. Special Populations: Geriatrics

11. Special Populations: Pediatrics

12. Special Populations: Mental Health and Substance-use

13. Adherence Tools

14. Interprofessional Approach

15. Performance and Quality Measures in Pharmacy

16. Documentation and Payment Models



At the completion of this activity, the participant will be able to:

1.     List the 5 steps that make up the pharmacist patient care process.

2.     Compare how the pharmacist patient care process and philosophy of care is the same or different from other health care practitioners.

3.     Review how prioritized Drug Therapy Problems can create action items for patient follow up.

4.     List 3 enhanced patient care services offered by enhanced service network pharmacies.

5.     Describe common pharmacy workflow changes that may help facilitate implementation of enhanced patient care services.

6.     Describe one way a pharmacist can build rapport with a patient.

7.     List 3 successful strategies that other pharmacists have used to engage their patients in pharmaceutical care.

8.     Define health literacy and cultural sensitivity and its importance in providing high-quality pharmaceutical care.

9.     Review strategies and tools to assess and address health literacy issues in an individual patient.

10.   Outline physical assessments that a pharmacist may perform during a patient assessment.

11.   Identify patient medication and non-medication related needs that require provider involvement/referral and develop a plan of action.

12.   Define the concept of Information Mastery.

13.   Distinguish between background and foreground questions.

14.   Identify characteristics of high-quality “hunting” and “foraging” tools.

15.   Create an Information Mastery “tool shed”.

16.   Identify three unique needs of underserved patient populations.

17.   Outline communication considerations for the underserved patient population.

18.   Identify 3 unique needs of older adult patient populations.

19.   Outline communication considerations for the older adult patient population.

20.   Identify 3 unique needs of pediatric populations.

21.   Outline communication considerations for pediatric populations.

22.   Identify 3 unique needs of patients with mental health or substance use disorders.

23.   Outline communication considerations for patients with mental health or substance use disorders.

24.   List 4-5 pharmacist services and tools that can help address medication nonadherence.

25.   Recognize the individualized need for patient-specific adherence tools and services.

26.   Define collaborative working relationships in healthcare.

27.   Summarize 3 ways that pharmacists can initiate collaborative discussions with other health care providers.

28.   Outline how pharmaceutical care impacts quality and performance measures.

29.   List 3 reasons why documentation is important.

30.   Compare free-test field versus discrete field documentation.

31.   Recognize direct revenue generating and indirect revenue generating opportunities for comprehensive medication management services.



The Pennsylvania Pharmacists Association is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

UAN: 0159-0000-18-024-H04-P. Contact Hours: 6.0 (0.60 CEUs). Activity Type: Application-based.



Following the online program, apply what you have learned into practice by attending one of the offerings of the live training program. For information on the live training, click here


The following team of pharmacists developed the training program and it reflects a collaboration between all seven PA schools of pharmacy.  The faculty information shows their position at time of the program's development and also reflects their current position, if there has been a change.




Brandon Antinopoulos, PharmD
Senior Program Manager with CTSI and Giant Eagle Pharmacy

University of Pittsburgh School of Pharmacy


Jon D. Ference, PharmD
Associate Provost for Academics
Wilkes University School of Pharmacy



Kimberly A. Ference, PharmD
Associate Professor
Wilkes University School of Pharmacy



Elizabeth Harris, PharmD, BCACP
Assistant Professor of Clinical Pharmacy
Philadelphia College of Pharmacy

University of the Sciences



Joni Carroll, PharmD, BCACP
Pharmacist Senior Program Manager - Community Practice Development

University of Pittsburgh School of Pharmacy



Robert L. Maher Jr., PharmD, BCGP
Director of Pharmacy Service Klingensmith's Drugstore and Patton Pharmacy

Adjunct Assistant Professor of Pharmacy Practice

Duquesne University School of Pharmacy

  Stephanie Harriman McGrath, PharmD

Executive Manager, Pennsylvania Pharmacists Care Network



Melissa Somma McGivney, PharmD, FCCP, FAPHA

Associate Dean for Community Partnerships

University of Pittsburgh School of Pharmacy


Suzanne Higginbotham, B.S., PharmD, BCACP

Director of Center for Pharmacy Care, Residency Program Director, Adjunct Faculty

Duquesne University Mylan School of Pharmacy



Sharon E. Connor, PharmD

Associate Professor

University of Pittsburgh School of Pharmacy




In order to receive CE credit for this activity, the participant must complete all modules, complete assessment questions for each module, and complete a program evaluation survey. CE credit earned is issued through CPE Monitor by the tenth day of the month following activity completion.


The fee is part of the enrollment fee for the the Comprehensive Medication Management Collabortative (CMMC) arm of the PPCN (Pennsylvania Pharmacists Care Network).




Unless otherwise stated, faculty involved in this activity have no conflicts of interest to disclose. If a CE program has a disclosure listed, the speaker has indicated that they may have a vested interest in the content of their presentation, however all speakers are required to exhibit fair content balance providing the audience with information of multiple perspectives from which to form a professional opinion.

To enroll in the CMMC and take the training, click here.

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